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Ship Reviews
Based on 52 reviews
Submit your review Cruise reviews reflect the opinions of travel editors and cruisers/ readers and may not represent those of our company.
Great experience seeing total eclipse
April
Pros: Ship modern for HAL, staff wonderful, good size cabin, good pools
Cons: so-so entertainment and ship's musical bands, older clientele means many scooters, walkers
Recommended: Yes
Have been on Konigsdam several times and like the ship and medium size, cabins are good, staff amazing as always. Like Step One dancers but rest of ship entertainers were just ok, the guest entertainers were poor or mediocre. We only eat in Lido and there are lots of food choices, but sometimes food is cold by time you get to table. Lot of sea days, 12 out of 21 but we knew that when booking. There are quite a variety of activities and lectures for you to choose from.
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Awesome Crew and ship
March
Pros: Our dinner servers were very friendly and attentive!
Cons: Loved the Dancers for entertainment, but we would have passed on Ric Steel (not our favorite)
Recommended: Yes
We were glad they had the show that told about how the ship ran. I would have loved to have a more advanced art class, or a class to learn how to crochet or knit. We loved the interfaith worship services.
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Enjoyed our trip
December
Pros: Great service in all areas
Cons: None
Recommended: Yes
Everything was fine
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Not What It Used To Be
December
Pros: Great staff, great excusions
Cons: Odd cabin layout, below par tech
Recommended: Yes
Have done four cruises but this the first on the newer and larger Holland America cruise ships. But newer and larger does not mean necessarily mean better. The staff were excellent as were the excursions and tour operators. The excursions in La Paz, Loreto, Mazatlan, and Puerto Vallarta were worth it. A very odd feature of the cabin was the bathroom. The toilet was the kind used on jet planes and loud when flushing. The water pressure was much lower in both the sink and shower. Last, the bathroom wasn't at the same elevation as the rest of the cabin. The tech used on the cruise ship was mediocre or worse. Channel selection on the television was as prior ships so expectations were low but accessing other features was annoying given the remote control's poor design.The Navigator app was something everyone had to use but the interface was on par with smart phone apps a decade ago and difficult to read on smaller screens. A basic feature such as ship location on a map was only available on the television but not the Navigator app itself. For reasons unknown, communication with other passengers via the Navigator app between android OS users and iOS users was not possible. It became unpleasantly apparent WiFi was only for one devise and had to purchase the delux WiFi package to be able to have access on phone and laptop too. Given passengers need to purchase a WiFi package on a luxury cruise ship is on par with what luxury hotels do but something can live with. Providing passengers with a much needed updated Navigator app should be first priority for Holland America given we used the app so much more on this cruise. It should also be noted not all senior passengers are tech savvy but my son came along and helped me with tech issues.
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11 day Mexican cruise
December
Pros: Staff was very accommodating.
Cons: Food was not as good as last year. The $50 charge for Internet was a waste of money. The 5 hours at Cabo is not enough time to enjoy that port. The TV rarely worked consistantly.
Recommended: Yes
Food was not as good as last year. The $50 charge for Internet was a waste of money. The 5 hours at Cabo is not enough time to enjoy that port. The TV rarely worked consistently. However, our waiter in the dining room, Alexis was phenomenal!! Eula, in the Canaletto was so accommodating whenever we ate there.
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Very friendly and social cruise
December
Pros: Social interaction with other cruisers was amazing. Crew was very attentive. Entertainment was exceptional from Humanity to the Exc Talks
Cons: Out of San Diego port-unacceptable 3.5 hour wait in-line to board. Holland did not seem to care that this wait was repeated twice in one month
Recommended: Yes
Very relaxing and friendly cruise
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Mexico Cruise
November
Pros: Wonderful ship and staff
Cons: Unacceptable port of call in La Paz
Recommended: No
2 hours ship to La Paz. 1 1/2 hour wait for bus and 25 minute bus ride from ship to La Paz. Unacceptable port of call. Should return to Puerto Vallarta
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